At Drum Hub, we are committed to protecting your personal data and information. If you have any specific questions regarding our privacy policy, please don’t hestiate to get in touch at:

Support@drum-hub.com

What information do we collect?

Information provided by you. We will only collect personal information voluntarily given to us when you sign up as a member or contact us directly through our website or email address. Such information includes but is not limited to name, email address, username and other relevant information. You may visit our site anonymously and it is your right to refuse to provide your personal details, although this will mean that you can not sign up as a member as without this information, your account can not be created.

Payment information. Payment information such as name, street address and postcode may be collected for us to process payment for any product and / or subscription but Drum Hub does not hold any debit or credit card numbers. Payment at Drum Hub is processed by Stripe and / or Paypal. For digital products such as ebooks or song notations, you have the choice of either payment provider at check out whereas all of our membership subscriptions are processed by Stripe. You can read the company privacy policies by following the links below:

Stripe: https://stripe.com/privacy

Paypal: https://www.paypal.com/uk/legalhub/privacy-full

Information automatically collected. User information may be collected automatically when visiting the site (including with technologies like cookies). Depending on how you interact with our site, information collected includes but is not limited to IP address, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our site (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

Drum Hub will use information provided to fulfill our business contract with users of the site and for legitimate business interest.

To personalise user experience. The personal information voluntarily provided by you will be used to personalise your customer experience including enabling you to create a customer account so that you can access the content you have paid for. The use of cookies includes but is not limited to keeping track of your course progress and a record of the products you have purchased.

To improve customer service and communication. Information including but not limited to usernames and email addresses are used to engage in communication with customers. This may mean the customer receiving emails from any email list they have signed up to (opt out any time) or a direct email in reply to an enquiry or similar.

Your personal information will only be shared where it is necessary to fulfill our business obligations, such as your payment details being processed by Stripe and / or Paypal. Drum Hub is committed to the protection of your personal information and right to privacy and will never sell, trade or rent your personal information to a third party.

We will only keep a record of your personal data for as long as is required for us to fulfill our business obligations with you. You can opt out of any email list you have signed up to by clicking ‘opt out’ in the email footer.