FAQs
Looking for help with your membership?
For support, get in touch at:
support@drum-hub.com
-
Your membership subscription grants you access to all of the content on the site. This includes:
1) All courses and masterclasses
There is a wide range of topics covered in these lessons and all concepts are taught from the ground up for beginners to the topic and taken to full beast mode as they progress so they are suitable for all skill levels!
2) Downloadable notation
Each course chapter comes with it’s own supporting notation of the exercises covered. You can download this in a PDF format so that you are ready for your next practice session!
3) Downloadable drumless backing tracks
There is a range of backing tracks on offer on the site! From course specific tracks, written with a particular drumming concept in mind, to genre based tracks for you to write your own drums parts to! Each track can be downloaded in an MP3 format from the backing tracks section and comes in a zip file with a version with a click and a version without!
4) Access to the community discord server
The community discord is a forum where you can hang out with and get to know the other members and chat music and drums! Once signed up, you can access a link to the discord on the members homepage - come and hang out!
5) Submit questions or members only Q&A videos
Inside of the discord, there is a channel specifically for submitting questions for the members only Q&A videos. Here you can ask any drumming or music questions and I will answer them in upcoming Q&A videos which can be accessed in the Masterclasses section of the membership!
6) Video submissions for 1:1 feedback at the end of each chapter or course
Once you have completed a chapter, course or masterclass, you have the option to submit a video of you playing the material for 1:1 feedback from Alex. This is done through an exclusive email address for members only which can be accessed on the members home page!
7) Priority email access to Alex for guidance and personal support with your drumming
This email address can be accessed on the members homepage!
8) 10% discount on 1:1 lessons with Alex
As a member of the drum hub membership, you will get a 10% discount for 1:1 lessons with Alex, whether taught in person or over Skype. Just sign up with your membership email address and your lesson price will be reduced by 10%!
-
You can become a member at any stage of your drumming! All of the courses in the membership are focused on a particular musical concept and taught from the ground up from a beginner level to a pro level, with everything in between!
-
Your card will be charged automatically each month for the monthly plan or each year for the yearly plan until you cancel your membership.
-
There is an option to add a discount code when you enter your payment details at checkout. Once entered the price will be reduced by the code amount and you are good to go!
-
All of your details, including payment details, are stored inside of the ‘account’ page in your membership. Just click ‘account’ and from here you can change any of your personal or payment details.
-
Inside of the membership, there is a page called ‘1:1 Feedback’ where you can access a designated email address to send Alex videos of your playing for review at the end of each chapter and / or course!
For all other drumming questions there is a separate email address exclusively for members where you can reach out to Alex directly for any reason. This email can be found at the bottom of the home page!
-
Yes. You can access all course material on your computer, smartphone or tablet!
-
If you have any questions about the membership at all, I will be happy to talk it through with you! You can hit me up at:
support@drum-hub.com
-
I am so confident that you’ll be stoked to be a member of the Drum Hub online membership crew that if for any reason you decide that it’s not for you, I’ll happily give you your money back!
Just send an email from the same address you signed up with to support@drum-hub.com within 30 days of signing up to let me know and I will send you a full refund, no questions asked!
-
Log into your customer account.
Click Account, then click Digital products or Subscriptions.
Click the digital product you want to cancel.
Click Cancel subscription, then click Cancel subscription again to confirm.
You will still have access to the gated content until the end of the billing cycle you have already paid for.